30 day change of mind
If you change your mind, you can return an unused paddle or set within 30 days of delivery for a refund. The product must be unused, in its original packaging and with all accessories included. Return postage for a change of mind return is at your cost.
Faulty products
If a product is faulty, you are covered by our 12 month warranty and by the Australian Consumer Law. We replace faulty paddles and we cover the return postage.
How to return
Email us with your order number and the reason for the return. We send you the return address and, for a faulty product, a prepaid label. Refunds are processed to your original payment method within five business days of the product reaching us.